Terms and Conditions

www.burleighcourtcotswolds.co.uk is operated by Moonflight Limited and references in these terms and conditions to ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Burleigh Court. References to ‘you’ and ‘your’ shall be deemed to be references to person making a booking at Burleigh Court Hotel, restaurant or bar.

Reception hours: Daily 7.30am – 10.30pm. Please note that we do not offer a 24hr reception.

Check in: Rooms and holiday cottage are available from 3:00pm on the day of arrival. Late check in is available until 10.30pm. If you are checking in after this time you may be subject to a fee of up to £25.

Check out: Guests are required to check out by 10.30am on day of departure. Please enquire if you wish to arrange a late check-out. It is the right of the hotel to offer or deny a late check-out subject to availability. Late check-out from 12noon or later may be subject to a fee of up to £25 if not included in your room rate.

Dogs: We accept a maximum number of two dogs per room or in the cottage. If you are planning to bring a dog and have not specifically booked a dog friendly room, you need to get in touch please. We only have a limited number of dog friendly rooms available and are unable to cater for any furry friend beyond our limit. If you like to book a pet friendly room please give us a call. A pet charge of £25 will be applied per night and include the hire of a dog bed and bowls as well as healthy dog treats. 

Dog friendly rooms are located in the coach house adjacent to the manor with direct access to the gardens or the holiday cottage. Dogs are not allowed in guest rooms in the manor house but they are allowed in the bar, lounge and our separate dog-friendly dining room. Dogs must be kept on the lead at all times and owners are required to use poo bags to clean up after their furry friends. Pet owners are responsible for their cute schnoots at all times including any soiling, chewing or scratching damage done to furniture and fittings. Dogs must not be left in the room or cottage unattended. 

Smoking, e-cigarettes or vapourisers: Burleigh Court is a non-smoking hotel and holiday cottage, in accordance with UK law (Health Bill: Smoke-Free Premises and Enforcement Regulations 2006). Burleigh Court does not permit smoking, or the use of e-cigarettes or vapourisers in any area inside the hotel, including guest bedrooms. If guests violate this policy they will be charged £500. To avoid this charge, we respectfully ask that all guests observe the no smoking policy, and refrain from smoking or using e-cigarettes or vapourisers in any area inside the hotel, including guest bedrooms. Thank you for your co-operation.

Provisional reservations: Reservations are deemed provisional until a deposit is paid or credit card details been provided.

Provisional bookings are held at the discretion of Burleigh Court. Provisional reservations are held for 7 days if more than 28 days prior to the date of the reservation or for 24 hours if less than 28 days prior to the date of the reservation. Burleigh Court reserves the right to cancel a provisional reservation without warning. Payment of the deposit confirms the booking and signifies agreement with these terms & conditions.

Bookings & cancellations (excluding special dates* and group bookings)

Our booking rules are outlined below:

• Reservations are deemed provisional until the credit card details have been provided.
• Credit card details are required to confirm the booking and signifies your agreement with these our  terms and conditions.
• Cancellation non-refundable rates: The lower, non-refundable room rates are payable at the time of booking. Cancellation made, which we are unable to resell (we will try to resell cancelled rooms so that there is no charge to you), will not be refunded. 
• Cancellations of flexi rates: You can cancel up to 3 days in advance of your arrival date. Cancellation made within 3 days prior to arrival, which we are unable to resell are fully chargeable.  
• Cancellation of stay packages. As advised on the respective package deal.
• Coronavirus related cancellations: If you fall ill with Coronavirus when your cancellation period has expired or you are on a non-refundable rate, we will offer to move your booking free of charge to a convenient future date within six month of the original booking date.
• We require a credit card to reserve your room and this would be charged in the event of cancellation and you authorise us to charge your credit card for any charges incurred during your stay with us.
• If we are forced to close the hotel due to a pandemic outbreak, bookings can be transferred or cancelled at no charge.
• If nobody checks in we will cancel the booking and charge the full price for all nights booked to the card provided.

Special date* bookings (Mother’s day, Easter Weekend, Horse Trials, Bank holidays, Christmas, New Years & Bank Holidays).

Room Group bookings (4 rooms or more)
– Payment of the deposit confirms the booking and signifies agreement with these terms and conditions.
– Reservations are deemed provisional until the deposit is paid.
– A non-refundable deposit of 25% of full payment of the full booking, is required to secure the reservation. Only the number of guests that the deposit is paid for will be confirmed. If additional guests are added to the booking, the deposit for these guests is required to secure their attendance.
– A further 25% non-refundable deposit of the full payment is required one months before the reservation date.
– Full payment is required 14 days before the reservation date.
– If a booking is made within one months of the reservation date a non-refundable deposit of 50% of full payment of the full booking is required to confirm the booking. If a booking is made within 14 days of the reservation date full payment is required to confirm booking.
– Final numbers must be agreed 14 days before arrival and any additional guests must be paid in full.– Additional items must be paid for upon departure.
– Reservations cancelled in whole or in part within 28 days of the arrival date will be charged the full booking.

– We recommend you have travel insurance if at all possible to cover against cancellation charges.
– If group bookings exceed 15 rooms the booking is considered exclusive and exclusive use rates apply.

Restaurant service times are as follows:
–    Breakfast: Monday – Thursday  7.30am – 10am & Friday – Sunday 8am – 10am
–    Lunch: 12noon – 2pm or 3pm at Weekends
–    Dinner: Daily 6.30 – 8.45pm
Meals outside of these times can be pre-arranged with prior agreement for a charge.

Prices are inclusive of VAT.

Service charge: a discretionary 10% will be added on to your bill. Service charges will not be retained by the business but paid on to all staff as tips.

Additional charges: The card details provided to secure the booking will be stored for 30 days after departure. Any damage to the room, theft (e.g. bath ropes, furnishing, soft furnishings, mattresses or full sized toiletries or any unpaid items will be automatically charged to this card.

Dietary requirements or food allergies: It is the responsibility of the guest to inform Burleigh Court of any dietary requirements or food allergies in advance of their visit or at the latest before ordering any food or drinks on the premises. When we are informed of an allergy or intolerance we will do our utmost to accommodate allergies and intolerances by ensuring items are excluded from food and by ensuring there is no cross-contamination, however, we cannot guarantee that ingredients that cause an allergy will be removed from the premises. Please note, nuts are handled on the premises.

Restaurant & Bar: We only allow food and drink purchased at Burleigh Court’s Restaurant & Bar to be consumed at Burleigh Court. 

Music: Music is played at Burleigh Court at our discretion. Guests are not permitted to tamper with the music system or attempt to play their own music through the hotel speakers / music system.

For parties of 10 or more: Guests must choose their menu selection from a reduced menu and send their menu selections to Burleigh Court in advance.

Afternoon tea reservations: For afternoon tea reservations we require 24hr notice. In the event of cancellation or reduction in numbers within 24hrs of the reservation date or no-show on the day will be subject to a £10.00 per person cancellation fee.

Deposits

• Restaurant table bookings of 6 and more: credit card details required at time of reservation (if no show we take £10 p/head on day of reservation). Groups of 10+ are required to pay a £10 per head deposit
• Functions/events: bookings are required to pay a 50% non-refundable deposit of the price quoted
• Special days: Valentine’s, Mother’s day, Easter weekend, Horse Trials, Bank holidays, Christmas, New Years & Bank Holidays

Bar: Tables in the bar & lounge may not be available for advanced reservations.

Photos and videos: You may appear in photos or videos that are taken during your time at Burleigh Court. These photos or videos may be published on the internet for example, but not limited to, Burleigh Court website and social media pages (facebook, twitter and others.)

Vouchers:.We do NOT accept vouchers from third parties as Burleigh Court is NOT involved with any third party voucher schemes. Only vouchers purchased from the Burleigh Court direct (website or at our reception) are accepted. They must be redeemed within 12 month after purchase subject to availability and exclusions may apply.

Missing items from rooms will be charged.

Burleigh Lodge Holiday Cottage: A booking at Burleigh Lodge is confirmed upon receipt of valid credit card details, forming a contract between the lodge and the party leader, who must be at least 18 years old. By making a booking, you accept these terms and conditions.
The lodge has a maximum capacity of seven people and will only accommodate the number of pax stated specified at the time of booking, and no additional overnight guests are allowed. The rental charges include utilities linen, and free Wi-Fi.
No parties or events are allowed and unacceptable behavior may result in termination of the booking or stay without refund. A pre-authorisation may be taken for any damage or excessive cleaning. Check-in time is 3 PM, and check-out time is 10.30 AM.
Cancellations can be made free of charge until 10 days prior to arrival. Any changes to bookings must be approved by Burleigh Lodge. Smoking is not allowed inside the lodge, and pets need to be stated at the time of booking as a pet charge applies. We ask that you leave no dog waste behind.
These terms and conditions are subject to change. It is your responsibility to ensure all members of your party are aware of and comply with these conditions.
Please familiarise yourself with the house manual and rules in the kitchen at the time of your arrival. Read all pre-stay information here.